Help Desk for Students

How do I contact Technical Support?

• Visit the Student Support website at websupport.ct.edu, that includes FAQs, tips/guides, other related support resources and a web-based form to submit a help ticket to the Blackboard Student Support Center.
• by Phone: 860.493.0221 (see Support Hours)

Support Hours

Normal Business Hours for Phone Support and Web-based tickets:

• Monday – Thursday:   8:00am – 8:00pm
• Friday:                         8:00am – 5:00pm
• Sunday:                        1:00pm – 9:00pm

Note: The Support Center is closed on all holidays observed by the State of Connecticut.  Here is the list for 2013:

Holiday	Observed on:
Christmas Day	December  25, 2012
New Year’s Day	January 1, 2013
Martin Luther King Jr. Day	January 21, 2013
Lincoln’s Birthday	February 12, 2013
Washington’s Birthday	February 18, 2013
Good Friday	March 29, 2013
Memorial Day	May 27, 2013
Independence Day	July 4, 2013
Labor Day	September 2, 2013
Columbus Day	October 14, 2013
Veterans Day	November 11, 2013
Thanksgiving Day	November 28, 2013
Christmas Day	December 25, 2013

What information will I need when contacting technical support?
Please be prepared to provide the following information:

1. Course Name/Number;
2. Your name, Banner ID#, phone number and email address;
3. Your operating system and version (Windows 95/98/ME/2000/XP, MacOS 8/9/X, etc.);
4. You should also have your Web browser information available;
5. Your symptoms in detail.

Where can I go to find myCommNet NetID and Password information?

1. If you have password problems go to the NetID FAQ page
2. If you would like to reset your existing NetID password go to the NetID and Password Reset page.

 

Help Desk for Instructors

Instructors who are seeking assistance with their courses should contact their designated MIT instructional design liaison.

For more information, contact Adrianne Kelly, Director of the Media Instructional Technologies Department.