Help Desk for Students

How do I contact Technical Support?

• 24/7 by Phone: 1.866.940.1928
• 24/7 website – Live Chat – Submit a Ticket: http://d2.parature.com/ics/support/default.asp?deptID=8134
• Connecticut Community Colleges Help Portal: http://www.commnet.edu/portal/help/

What information will I need when contacting technical support?
Please be prepared to provide the following information:

1. Course Name/Number;
2. Your name, Banner ID#, phone number and email address;
3. Your operating system and version (Windows 95/98/ME/2000/XP, MacOS 8/9/X, etc.);
4. You should also have your Web browser information available;
5. Your symptoms in detail.

Where can I go to find myCommNet NetID and Password information?

1. If you have password problems go to the NetID FAQ page
2. If you would like to reset your existing NetID password go to the NetID and Password Reset page.

Quick Reference Guide to Most Common Compatibility Problems

 

Help Desk for Instructors

Instructors who are seeking assistance with their courses should contact their designated MIT instructional design liaison.

For more information, contact Adrianne Kelly, Director of the Media Instructional Technologies Department.