August 10, 2017 Kenneth Colangelo

Certified Medical Administrative Assistant

Certified Medical Administrative Assistants are responsible for a multitude of tasks that include communicating with patients, scheduling appointments, electronic medical coding, filing insurance claims, maintaining records, as well as accounting and billing practices. Requirements for this profession include being able to multitask, prioritize, and have excellent organizational skills. The goal is to ensure the highest quality of customer service to patients.

Please note, this program is not currently being offered.

Program Description

Certified Medical Administrative Assistants (CMAA’s) are in demand, and this program prepares you to undertake the vital duties of the front office, from scheduling appointments and billing insurance to handling records and correspondence. Learn to manage charts, oversee finances, interact with patients and act in accordance with HIPAA rules and guidelines. Play a key role in running a medical office. A 100-hour internship is part of the curriculum and allows students to gain real-world experience. A grade of 70 or higher is required in all courses for successful completion of program. Attendance requirements must also be met. The student is then eligible to take the national certification exam through the National Health Career Association.

Program Components Include

  • Computer Skills for the Workplace
  • Customer Service
  • Electronic Health Records
  • Financial Management
  • Health Care Insurance Processing, Billing, and Coding
  • Medical Law & Ethics
  • Medical Office Procedures
  • Medical Terminology
  • Risk Management

Admission Requirements

  • Submit the CMAA application, questionnaire, abilities, physical verification and health forms (due within 2 weeks of program start)
  • Must be 18 years old with a high school diploma or GED

Please be advised that if you have been convicted of a felony, you may not be eligible for clinical experiences, internships, externships or certifications associated with certain allied health courses or programs. Those with previous convictions may also find it difficult to secure employment within a health care setting.


This program is not currently being offered.

Transfer Credits

Students who have successfully completed the Certified Medical Administrative Assistant Program are eligible to receive college credit through the Connecticut Credit Assessment Program administered by Charter Oak State College.

Credits may be used at Charter Oak State College or transferred to another school by setting up a credit registry with Charter Oak (Any transfer credit is at the discretion of the institution).

For more information, visit: Charter Oak’s Credit Registry site

Time Commitment

This five-and-a-half-month day program meets for 340 hours, three days per week. Classroom instruction and computer lab is held at the college; clinical is at physician offices and clinics within our service area. Offered in the spring and fall.

Payment Information

Total cost for the Certified Medical Administrative Assistant program is $4,145 (price is subject to change).

  • Total cost includes tuition, administrative fee, books, and NHA CMAA examination fee.
  • WIOA & CT SNAP Payment plan available.
  • SNAP scholarships available for qualified applicants, call Shaina Hamel for details 860.773.1454.

Employment Outlook

Certified Medical Administrative Assistants in Connecticut earned a median annual salary of $40,885 according to the U.S. Bureau of Labor Statistics. The biggest employers of Certified Medical Administrative Assistants are physicians’ offices, hospitals, clinics and urgent care centers. This profession is projected to grow 22 percent from 2016 to 2026.

Program Coordinator: Shaina Hamel

Becoming Connecticut State Community College
STUDENTS: The Community Colleges are undergoing a merger with a plan to become Connecticut State Community College in fall 2023; please work closely with your advisor/program coordinator to select your courses accordingly. Get more details about this merger.